Refund and Cancellation Policy

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1. Cancellation by Service Partner:

   • If a service partner cancels a booking before the scheduled time, the customer will receive a full refund.

   • Repeated cancellations by the service partner may lead to penalties or suspension from the platform.

2. Cancellation by Customer:

   • More than 3 hours before the service: Cancellations are free of charge, and a full refund will be issued.

   • If a professional isn’t assigned: Customers can cancel anytime without any fee, and a full refund will be issued.

   • Within 3 hours of the service: A cancellation fee of up to ₹100 will be charged, and the remaining amount will be refunded.

3. Service Quality Issues:

   • If a customer is unsatisfied with the service quality, they must report it within 24 hours of service completion.

   • Upon validation of the complaint, a full or partial refund may be issued, or the service may be rescheduled at no extra charge.

4. Technical Issues:

   • If technical issues on the app prevent a booking from being fulfilled, the customer will receive a full refund.

   • Technical issues faced by the service partner during service delivery must be reported immediately. Rescheduling or refunds will be considered on a case-by-case basis.

5. Refund Process:

   • Approved refunds will be processed within 3-5 working days to the original payment method.

6. Non-Refundable Services:

   • Some promotional services and special offers may be non-refundable. These terms will be clearly stated at the time of booking.